Responsible Gambling

The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to access gambling help services.

What determines problem gambling?

Problem gambling occurs where a vulnerable consumer lacks control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include:

  • the gambler suffering excessive financial losses relative to the gambler’s means;
  • adverse personal effects on the gambler and/or their family;
  • adverse affects on employment and work performance;
  • other costs which are borne by the community.

Do bookmakers help promote responsible gambling?

All bookmakers are committed to sharing responsibility, with Governments and communities, for helping problem gamblers to identify their problem and seek assistance.

They do this by:

  • allowing our customers to set a pre-commitment or deposit limit;
  • allowing customers to self-exclude (either temporarily or permanently) from betting;
  • providing Responsible Gambling information and messages to customers;
  • training staff about Responsible Gambling;
  • referring customers who are at risk of problem gambling to gambling-related support services.

What gambling-related support services are out there?

You can call the Gambling Helpline on 1800 858 858 or visit:

Gambling Help Online
Gambling Help (New South Wales)
Gamblers Anonymous

Help is just a click away. Available immediately, there is no need to make an appointment to access free 24/7 support via chat or email. It’s free, easy and convenient and available to anyone affected by a gambling concern.

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